Doug Stockham, President, EAF
Emergency Assistance Foundation (EAF) is a 501(c)(3) public charity that helps corporations establish disaster and hardship relief funds so that grants can be awarded to eligible team members who are impacted by unexpected and unavoidable financial hardships or disasters. Early on, EAF’s typical process was to receive a spike of applications followed by a lull. During the lull, the team would process most applications in preparation for the next spike. By the end of the month, EAF had 15 days to send out a static report to their Fund Partners (organizations sponsoring a relief fund).
Emergency Assistance Foundation currently administers more than 300 relief funds, serving over 10 million individuals across six continents. Back in 2017, from August through September, 13 disasters were reported around the globe (including the well-known hurricanes Harvey, Irma, and Maria). This caused a monumental spike in grant applications. Due to this massive increase in volume, EAF needed a better way to track grant applications.
Phase 1 – Data Collection Methods. EAF started by utilizing Oracle's NetSuite ERP cloud solution. NetSuite allowed EAF to better track incidents, applications and finances. But once NetSuite was up and running, EAF realized that they also needed a way to quickly visualize and analyze the data that was flowing into NetSuite, and their current reporting tools were insufficient.
EAF found that Zuar's data staging platform, Mitto, could accomplish all of this. With Mitto's NetSuite integration, they were able to create an automated data pipeline that moved data from NetSuite to Mitto's built-in PostgreSQL cloud database. They were then able to use Mitto's sequential job runner to transform the data with custom SQL. Next, everything was set up on a schedule so that the entire pipeline ran automatically.
Phase 2 - Analyze, Visualize and Embedding NetSuite Data. Now that EAF had an automated data pipeline with curated data models, it was time to analyze, visualize, and share their insights internally and with Fund Partners. EAF selected Tableau for their business intelligence platform. Being new to Tableau and lacking the internal resources at the time, EAF needed expertise to help with analysis and visualization. EAF was able to leverage Zuar's Tableau consulting team.
After a series of dashboards were built by the Zuar team, it was time to share these insights. The dashboards were embedded into EAF's Fund Partner solution, which provided them real-time reporting.
Now with easy access to these KPIs, EAF can more efficiently establish better organizational goals. They have also allowed EAF to clean up their data-entry processes, as they have started using Tableau to verify their numbers.
Since implementation, EAF’s automated, end-to-end analytics solution has improved many aspects of their business. These new systems have helped EAF award more than $60 million in grants to 76,000 individuals in 2021 alone.